Warranty

Your pique outdoor cooking fireplace, accessories and purchased spare parts are warranted for 12 months from the date of purchase – your fireplace warranty can be extended to a total of 24months simply by registering your new fireplace at pique.co.nz

LifeScape Limited reserves the right to repair, replace or refund any appliance at their discretion in line with consumer law protections. 

Warranty does not cover corrosion, paint/coatings, loss, injury or damage resulting from misuse, abuse, neglect, modifications, incorrect installation, failure to maintain correctly or failure to use in accordance with this operating guide. 

Your pique outdoor cooking fireplace must be installed in accordance with the manufacturer’s instructions and all applicable standards, regulations and by-laws. 

Subject to any statutory provisions to the contrary, LifeScape Limited is not liable for any consequential loss or damage to property either directly or indirectly caused from this appliance. 

 

Exclusions

Operator error or failure to adhere to correct operating procedure. 

Normal wear and tear, misuse, neglect, accidental damage, any other alteration. 

Damage caused from incorrect fuel use, over firing caused either by overloading fuel, or operating in conditions which cause the fire to operate beyond its intended purpose or safety tested means (such as high winds). 

Material warping caused by heat or uneven installation. 

Damage caused during freight or incorrect installation. 

Damage due to lack of or improper maintenance. 

Paint/coating blemishes or imperfections due to the uneven nature of high temperature paints and coatings. 

Paint damage/scratching caused from movement of internal panels in freight, assembly, maintenance or operation. 

Adverse operation or damage resulting from the environmental conditions. 

Paint/coatings and rust is not covered as the product will be installed in various conditions - some extreme environments may accelerate degrading of the unit. 

 

Product Expectations

Ascent Inner Firebox Panels

Internal panels of the Ascent fireplace are manufactured from weathering steel (CorTen), these are coated in a high-temperature zinc coating renowned for its sacrificial corrosion protection properties, the steel is then finished with a high-temperature black paint.  Although this is a robust coating system, it should be expected that paint on the internal firebox panels is damaged and wears as part of normal use and maintenance.  As paint on the firebox is damaged, the weathering-steel base material will continue to protect your firebox by forming a stable rust layer on the surface of the material, this 'patina' serves as a protective, corrosion-resistant barrier for the underlying material. 

Ascent Outer Body

The outer body of the Ascent is manufactured from aluminised steel (mild steel that has been hot-dipped in aluminium) then finished with a high-temperature black paint.  The aluminised steel coating was specially selected for its weather resistant properties.  If this coating is damaged, it can no longer protect the material underneath and the affected area will likely begin to rust.  It is therefore recommended that any damaged paint on the outer shell be repaired with the application of our high-temperature touch up paint.